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Queen's University
 

Core Services Table

Reservations Form to check availability of resources or computer labs click on the Reservations link at the bottom of the page.

Reporting Form to log issues

Core Services Available to Faculty

 

Hardware

 
CLASSROOM
COMPUTER LAB
OFFICE
  • Data Projector
  • Media Player (DVD/VHS)
  • Laptop
  • Display Screen
  • Smart Boards (specific rooms)
  • Internet Access (Hard wired and wireless with NetID)
  • Set of basic self help instructions to configure the hardware
  • Replacement loaner laptop for classroom
  • Data Projector
  • Media Player (DVD/VHS)
  • Laptop and portable labs / fixed lab as requested
  • Screen
  • Smart Boards (specific rooms)
  • Internet Access (Hard wired and wireless with NetID)
  • Set of basic self help instructions to configure the hardware
  • Special Hardware Setup
    • Scanners
    • Printers
  • Replacement loaner laptop for lab
  • Internet Access (Hard wired and wireless with NetID)
  • Computer diagnostics and repair for Faculty inventoried * laptops / desktops located in Faculty (PC only)
  • Computer diagnostics and repair for Faculty inventoried * 'home' Laptops and Desktops brought in to e-hub (PC only)
  • Printer Diagnostic - unit shipped to depot for repair
  • Loaner Laptop (pre loaded with software image)

* Property of Faculty of Education

 

Software

 
CLASSROOM
COMPUTER LAB OFFICE
  • Annually selected and approved OESS or other software installed on classroom computer
  • Microsoft Office suite (2003)* moving to 2007
  • Smart Board Technology specific rooms
  • ELMO Document Camera specific rooms
  • Annually selected and approved OESS or other software installed on classroom computer
  • Microsoft Office suite (2003)* moving to 2007
  • Smart Board Technology specific rooms
  • Web Tools -
    • CmapTools
    • Knowledge Forum
    • Elluminate Live!
    • MediaWiki
  • Microsoft Office suite (2003)* Moving to 2007
  • MS Outlook
  • Eudora
  • Oracle Calendar
  • File MakerPro
  • Qshare (on Request)
Services Requiring Advance Notice (Do not require additional funding, but do require additional lead time for resources planning)

Two Weeks Minimum Required

  • Software installs beyond the annually selected install. Software will be installed in consultation with the instructor (Licencing or Trial versions)
  • Video Conferences
  • Web Casting / AV Post processing set up editing
  • Conferences Hardware and Software setup
  • Workshops Planning and delivery
  • User requirements consultation
    • What Hardware / software should I buy?
    • How do I build a database (basic)
    • How do I get 'x' available for my students (via webpage, Qshare, web CT etc)?
Projects that will require dedicated e-Services resources over an extended period of time. (additional funding or resources may be required)
  • DVD/CD Duplication
  • Web page design / publishing
  • Database design / implementation
  • Video Tutorials preparation
  • Emerging Technologies discovery and implementation

Kingston, Ontario, Canada. K7L 3N6. 613.533.2000